Managed Services
Edgeworx-as-a-Service
Edgeworx offers a wide range of subscription-based managed services designed to extend our team's collective knowledge and expertise to organizations looking to fill IT skills gaps. Edgeworx-as-a-Service offers reliable strategic and tactical options to companies looking for effective ways to manage their digital information systems.
Tactical Services
Stategic Services
Strategic Roles Defined:
Edgeworx Transformational CIO Services
As an information technology executive, a vCIO offers small and medium sized businesses the efficiency, flexibility, and expertise needed to develop IT strategy at a manageable price point. Edgeworx Transformational CIO Services elevate the role of vCIO by providing SMBs with not only the strategic insights needed to move business forward, but also the right technology solutions to deliver on business goals.
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Our key deliverables:
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Work with senior staff to establish and direct IT strategic and tactical goals, policies, and procedures.
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Guide IT managers in the implementation of current and future technological initiatives.
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Meet with IT leadership to exchange information, innovate and educate.
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Provide IT projects leadership.
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Assist in prioritizing and implementing all IT recommendations in a logical and strategic manner.
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Participate in IT vendor contract negotiations.
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Assist in day-to-day IT service operations as needed.
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Assess and provide IT staffing recommendations.
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Identify user needs and requirements.
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Service Schedule
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We provide Transformational CIO services as a multi-year subscription-based agreement.
The service schedule includes:
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IT Strategy Portal
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Weekly tactical review
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Monthly service level reviews & monthly operational reports
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Quarterly business reviews
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Annual stakeholder interviews
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Annual budget preparation
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Annual skill set assessment
Edgeworx Transformational CISO Service
For a number of reasons, in-house cyber security resources can be hard to come by. Our collective need for focused cyber security staff has never been greater. At Edgeworx, we recognize the critical contribution of focused cyber security resources and have developed the Transformational CISO service to assist those without adequate access to dedicated staff.
Our key deliverables:
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ï‚·Develop and maintain a corporate IT Security strategy that aligns with the organizations
risk tolerance, and regulatory and legal requirements. -
Provide guidance on a security framework, forming the basis of IT Policies/Standards.
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Guide the process of reviewing, and updating of standards, guidelines, and policies
annually, ensuring alignment to the security framework and regulatory and legal
requirements. -
Create a prioritized action plan for security mitigations, ongoing vulnerability, and
compliance processes. -
Guide the process of creating and aligning operational playbooks to the updated
standards and best practices. -
Guide the process of developing and regularly testing Incident response, disaster
recovery and Cyber Security responses as part of an annual IT program to enhance
business continually preparedness against any business disruption.
Protect your data.
Safeguard your corporate reputation.
Edgeworx Transformational PM Service
The Edgeworx Transformational PM service is designed to help organizations manage projects and assist the CIO and CISO in delivering services.
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Our key deliverables:
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ï‚·Project management of all technology initiatives.
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Education program collateral and management.
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Develop a formal change control and review process in conjunction with configuration management, lifecycle management and inventory control.
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implement training for cyber security and phishing awareness campaign programming for staff.
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Implement formal IT governance focusing on understanding the impact of IT decisions to ensure strategic business alignment in terms of value, delivery, risk management, and resource management.
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ï‚·Establish a regular operational review process for best practices alignment of operational playbooks, system and device templates and services.
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Implement a CMDB to document all configurations and dependencies and categorize all
systems for input in incident response and disaster recovery plans.
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Edgeworx vPortal
The Edgeworx vPortal uses the encase™ dynamic platform built on modern-cloud architecture and flexible infrastructure.
Our key deliverables:
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ï‚·encase™ integrates and displays assessment data to strengthen IT operations while providing a seamless user experience.
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The platform provides the organization with unprecedented visibility and control into the IT environment and allows senior management access to high-level scorecards for desired data point.
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IT management can dig deeper by accessing detailed reports outlining the results of technology assessments and recommendations.
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encase™ works hand in hand with business units to define and build modernized business processes and services.
Edgeworx Transformational C-Level Service
The Edgeworx Transformational C-Level Service is our premium monthly subscription service designed to help small to medium-sized businesses develop, manage, and implement corporate Technology and Security strategies. The package includes the following suite of as-a-service management options:
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Transformational ï‚·CIO: Assist in prioritizing and implementing all IT recommendations in a logical and strategic manner.
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ï‚·Transformational CISO: Provides corporate security strategies, solutions, and oversight in all aspects of IT security.
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Transformational PM: The Edgeworx Transformational Project Manager delivers and implements specified initiatives and manages the Corporate Education program.
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ï‚·Edgeworx vPortal: The Edgeworx vPortal service uses the encase™ dynamic platform built on modern-cloud architecture and flexible infrastructure to provide Technology Strategy Management.
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