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In team sports, you’ll always find a captain that acts as the glue amongst players and a model of enduring greatness. But the glory of being hailed as an indomitable leader doesn’t come without disadvantages of unglamorous work to carry the team to victory. Captains must have unwavering skill and offer boundless motivation despite losing seasons, unfair referee calls, and immoral competitors. Much like team sports, in the digital transformation era, communication service prov