“We found the Edgeworx team to be highly knowledgeable and experienced in Network Security. They follow a well thought out methodology to mitigate the risk of cyber security and greatly help our organization to meet our corporate regulators.”
Reduce support delays, vendor confusion, and security gaps with accountable IT support built around governance, continuity, and user productivity.
Cut wasteful spending on unutilized 24/7 contracts by aligning support with practical 8 AM to 8 PM hours when your users actually work.
Secure 5% monthly fee service credits automatically if our team misses a guaranteed same-business-day acknowledgement response window.
Eliminate prolonged downtime in distant branch locations using our 4-hour on-site smart hands field response team across Ontario.
End repetitive IT friction with proactive ticket pattern reviews that identify user training gaps and permanently lower support tickets.
Unburden your internal IT leaders from basic device troubleshooting so they can focus entirely on strategic infrastructure modernization.
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Client examples are illustrative; service outcomes vary by environment, scope, and priorities.
“We found the Edgeworx team to be highly knowledgeable and experienced in Network Security. They follow a well thought out methodology to mitigate the risk of cyber security and greatly help our organization to meet our corporate regulators.”
“Edgeworx Solutions performed an IT Infrastructure Assessment and long term strategy to enhance the organizational operation processes and update the technology to meet future business requirements.
At the end of the project, Edgeworx delivered a detailed report on their findings, with clear recommendations and priorities that produced for the Aga Khan Museum and the Ismaili Centre a highly methodical long-term strategy associated with our technology infrastructure.
We greatly recommend the Edgeworx services to other Museum Institutions that are looking to enhance their technology Infrastructure.”
“The Town of Espanola released an RFP to review the Town’s technology infrastructure from a design perspective, quality of service, adherence to market best practices and organizational structure as it related to IT. Edgeworx Solutions won the bid to undertake the assessment due to their experience and their methodical and comprehensive approach towards IT strategy development.
The Edgeworx assessment of the Town’s Information Technology environment was detailed and also provided 5-year technology investment recommendations for the long-term requirements of the Town of Espanola. Edgeworx’s professionalism and expertise made for an excellent working relationship.
I would like to thank the Edgeworx team for providing a comprehensive and articulate strategy that the Town of Espanola will be leaning on in the years to come. Well done team!”
I am writing to highly recommend Edgeworx Solutions based on the exceptional services they provided during the recent comprehensive upgrade of our infrastructure. As a Canadian technology services company, they demonstrated professionalism, expertise, and an unwavering commitment to excellence.
Edgeworx successfully executed VMware migrations, Active Directory consolidations, cyber security assessments, and Disaster Recovery reviews. Their team of skilled engineers planned and implemented the project, ensuring minimal disruption and maximum efficiency. They conducted a thorough cyber security assessment, identifying vulnerabilities and providing actionable recommendations to enhance our defenses against evolving threats. Additionally, their Disaster Recovery review identified gaps and implemented robust contingency plans.
Throughout the project, Edgeworx displayed technical prowess and attention to detail. Their customer service, responsiveness, and collaboration fostered a positive working relationship. Based on our experience, I confidently recommend Edgeworx to organizations seeking top-tier technology services.
“During the spring of 2021, Edgeworx Solutions Inc performed an in-depth study of the McMichael Canadian Art Collection infrastructure environment to build a long-term technology strategy associated with McMichael’s technology purchases, operational processes and security requirements.
The assessment’s deliverable provided a highly comprehensive current environment review, clearly outlined gaps and prioritized recommendations for our long-term approach to maximize the value from our corporate technology investments.
The Edgeworx team are professional, experienced and certified; the McMichael team gained a tremendous amount of value throughout the assessment project.
The McMichael highly recommends the Edgeworx team for any organization looking for a 3rd party assessment of their IT infrastructure to build a long-term technology strategy.”
Edgeworx Solutions helped modernize core infrastructure while reducing disruption, security exposure, and recovery risk.
Edgeworx assessed McMichael’s infrastructure, clarified gaps, and prioritized a long-term technology roadmap.
An independent IT assessment from Edgeworx helped the Town clarify infrastructure priorities and long-term investment needs.
Edgeworx helped the Aga Khan Museum assess its IT infrastructure and define priorities for long-term technology planning.
Laurus Investment Council engaged Edgeworx Solutions to reduce cyber risk and better address regulatory expectations.
Learn how responsive service, risk management, and strategic oversight work together to reduce disruption and improve decision-making.
Since 2011, Edgeworx has helped organizations connect technology decisions to security, operations, and long-term resilience.
You get day-to-day IT support backed by CIO and CISO-level guidance, so priorities are assessed, planned, executed, and reviewed.
Our team focuses on accountability, clear recommendations, and practical controls that support compliance readiness and continuity.







Edgeworx provides managed IT support that connects user assistance, infrastructure oversight, cloud operations, and security priorities. Your team receives responsive help for day-to-day issues, while leadership gains visibility into recurring risks, support trends, and improvement opportunities.
We document issues, prioritize actions, and support practical remediation so IT becomes easier to govern, budget, and improve over time.
Security-first support helps reduce preventable risk across identity, access, devices, and data handling. Edgeworx aligns support activity with practical controls, user-focused cybersecurity, and zero trust principles where appropriate.
The goal is to make security part of daily operations, not a separate afterthought.
Technology decisions often stall when internal teams are stretched. Edgeworx provides CIO and CISO-level guidance without full-time executive overhead, helping you assess priorities, manage vendors, and align IT investment with operational risk.
This creates clearer decisions and stronger accountability.
Reliable IT support depends on knowing what is running, who has access, and where risk is concentrated. Edgeworx reviews infrastructure, cloud services, and user access to identify support gaps and reduce avoidable disruption.
Findings are organized into practical next steps your team can act on.
Data protection planning supports business continuity, compliance readiness, and recovery confidence. Edgeworx can help manage encrypted, cloud-managed backup and recovery options with Canadian data residency where required by scope.
Recovery plans are reviewed against your operational needs.
Toronto organizations face growing privacy, accessibility, and cybersecurity expectations. Edgeworx helps translate regulatory pressure into workable policies, procedures, controls, and support practices.
Assessments and recommendations are based on available information and should be validated for your specific obligations.














IT support should do more than close tickets. Edgeworx helps Toronto organizations connect daily support to risk management, user access, infrastructure health, and data protection.
You gain responsive technical assistance, structured escalation, and practical advisory oversight that helps leadership understand what to fix first, why it matters, and how it affects operations.
Review gaps, priorities, and support fit before changing providers.
Find related local services available in Toronto.
You receive strategic oversight and hands-on support for daily operations, including user access management, infrastructure monitoring, cybersecurity controls, and cloud services. Support covers both proactive risk management and responsive troubleshooting, with guidance from CIO and CISO-level experts. Service hours run from 8 AM to 8 PM, with guaranteed same-business-day response and service credits if SLAs are missed. All solutions align with local regulations and business continuity needs.
For larger businesses, the downtime can cost over $16,000 per minute ($1 million per hour) for just a short outage. IT support helps you minimize risk and downtime by combining proactive monitoring, structured incident response, and Canadian data-resident backup solutions. You benefit from:
Regular risk assessments and alignment with CIS Controls
Practical disaster recovery planning and rapid restore options
Continuous support that keeps your operations secure and compliant
This approach ensures issues are identified early, reducing disruption and supporting your long-term resilience.
The onboarding process starts with a detailed assessment of your technology environment, risk profile, and compliance requirements. You receive an actionable roadmap with prioritized recommendations, so you know exactly what will be addressed and when. Ongoing support is tailored to your sector, with regular reviews to adapt to changing needs and regulations. The goal is to operate as an extension of your internal team, ensuring smooth transitions and measurable progress from day one.
IT support is offered on a fixed-price model tailored to your organizations size and complexity, providing predictable monthly costs and clear deliverables. You get guaranteed same-business-day response from 8 AM to 8 PM, and if service levels are not met, you receive credits toward future services. New managed services clients can also opt out within 90 days, providing added flexibility and accountability.
You benefit from security-first managed services that integrate strategic leadership, risk management, and day-to-day support. Unlike typical IT vendors, the focus is on measurable business outcomes, audit-ready recommendations, and compliance with local regulations (including AODA, PHIPA, and PIPEDA). The team acts as a trusted advisor and extension of your IT staff, with proven experience supporting over 55 organizations and 14,710+ end users in Toronto and across Ontario. This approach delivers operational value, not just technical fixes.
Accelerate user productivity through multi-channel helpdesk paths allowing teams to text, chat, email, or call for instant triage.
Keep distributed field teams operational with comprehensive remote troubleshooting for all corporate laptops, desktops, and printers.
Resolve frustrating configuration glitches across SharePoint and Microsoft environments before they cause expensive operational delays.
Protect your business case from rigid tech agreements by choosing a flexible, privately owned partner built around your local outcomes.
Smooth out chaotic technology migrations using an agile project methodology designed to deliver tight, outcome-driven schedules on time.