VoIP and Unified Communications Services

Secure, practical communications built around your operations.

Reduce fragmented calling with a managed voice plan tied to clear priorities and monthly reviews.

Support hybrid teams with secure calling, messaging, and meeting tools aligned to access controls.

Simplify vendor sprawl with one accountable partner for voice, collaboration, and system integration.

Improve customer response with Voice AI and omnichannel workflows reviewed against monthly outcomes.

Modernize confidently with same-business-day response from 8 AM to 8 PM for managed services clients.

Request a Quote for our VoIP and Unified Communications Services

Trusted By

Trusted Guidance for Modern Communication Systems

Clear recommendations, practical delivery, and accountable support for connected teams.

“Edgeworx Solutions performed an IT Infrastructure Assessment and long term strategy to enhance the organizational operation processes and update the technology to meet future business requirements.

At the end of the project, Edgeworx delivered a detailed report on their findings, with clear recommendations and priorities that produced for the Aga Khan Museum and the Ismaili Centre a highly methodical long-term strategy associated with our technology infrastructure.

We greatly recommend the Edgeworx services to other Museum Institutions that are looking to enhance their technology Infrastructure.”

Hussein Rajabali

Aga Khan Museum

“The Town of Espanola released an RFP to review the Town’s technology infrastructure from a design perspective, quality of service, adherence to market best practices and organizational structure as it related to IT. Edgeworx Solutions won the bid to undertake the assessment due to their experience and their methodical and comprehensive approach towards IT strategy development.

The Edgeworx assessment of the Town’s Information Technology environment was detailed and also provided 5-year technology investment recommendations for the long-term requirements of the Town of Espanola. Edgeworx’s professionalism and expertise made for an excellent working relationship.

I would like to thank the Edgeworx team for providing a comprehensive and articulate strategy that the Town of Espanola will be leaning on in the years to come. Well done team!”

Allan Hewitt

Chief Administrative Officer, Town of Espanola

I am writing to highly recommend Edgeworx Solutions based on the exceptional services they provided during the recent comprehensive upgrade of our infrastructure. As a Canadian technology services company, they demonstrated professionalism, expertise, and an unwavering commitment to excellence.

Edgeworx successfully executed VMware migrations, Active Directory consolidations, cyber security assessments, and Disaster Recovery reviews. Their team of skilled engineers planned and implemented the project, ensuring minimal disruption and maximum efficiency. They conducted a thorough cyber security assessment, identifying vulnerabilities and providing actionable recommendations to enhance our defenses against evolving threats. Additionally, their Disaster Recovery review identified gaps and implemented robust contingency plans.

Throughout the project, Edgeworx displayed technical prowess and attention to detail. Their customer service, responsiveness, and collaboration fostered a positive working relationship. Based on our experience, I confidently recommend Edgeworx to organizations seeking top-tier technology services.

David Boyle

IT Manager, Prince Edward County

“We found the Edgeworx team to be highly knowledgeable and experienced in Network Security. They follow a well thought out methodology to mitigate the risk of cyber security and greatly help our organization to meet our corporate regulators.”

Christopher Page

Laurus Investment Council

“During the spring of 2021, Edgeworx Solutions Inc performed an in-depth study of the McMichael Canadian Art Collection infrastructure environment to build a long-term technology strategy associated with McMichael’s technology purchases, operational processes and security requirements.

The assessment’s deliverable provided a highly comprehensive current environment review, clearly outlined gaps and prioritized recommendations for our long-term approach to maximize the value from our corporate technology investments.

The Edgeworx team are professional, experienced and certified; the McMichael team gained a tremendous amount of value throughout the assessment project.

The McMichael highly recommends the Edgeworx team for any organization looking for a 3rd party assessment of their IT infrastructure to build a long-term technology strategy.”

Lisa Pottie

McMichael Canadian Art Collection

Prince Edward County Strengthens Infrastructure Resilience Through Secure, Low-Disruption Modernization

Edgeworx Solutions helped modernize core infrastructure while reducing disruption, security exposure, and recovery risk.

Building a Clear Long-Term IT Strategy for McMichael Canadian Art Collection

Edgeworx assessed McMichael’s infrastructure, clarified gaps, and prioritized a long-term technology roadmap.

Town of Espanola Builds a Practical FiveYear Roadmap for Municipal IT Investment

An independent IT assessment from Edgeworx helped the Town clarify infrastructure priorities and long-term investment needs.

Aga Khan Museum Builds a Clear Roadmap for Future-Ready Technology Infrastructure

Edgeworx helped the Aga Khan Museum assess its IT infrastructure and define priorities for long-term technology planning.

Strengthening Network Security to Reduce Cyber Risk and Support Regulatory Readiness

Laurus Investment Council engaged Edgeworx Solutions to reduce cyber risk and better address regulatory expectations.

Awards & Certifications

What Your Communications Service Can Include

Secure voice and collaboration management

VoIP Strategy

Plan voice with clarity

VoIP planning starts with a review of your current phone environment, carrier dependencies, user groups, call flows, and operational pain points. Edgeworx Solutions identifies gaps that affect reliability, administration, and user experience, then maps improvements to practical business priorities.

You receive clear recommendations that help reduce disruption, avoid unnecessary spend, and support a controlled migration from legacy voice systems to a modern, manageable communications model.

Unified Collaboration

Improve team collaboration

Unified communications should support how your teams actually work across offices, remote locations, and mobile roles. Edgeworx Solutions helps align calling, meetings, messaging, presence, and user access so employees can collaborate with less friction and clearer accountability.

The focus is not only on features. Configuration, adoption, permissions, and support processes are considered together so your communications environment becomes easier to manage and better connected to daily operations.

Voice AI

Strengthen customer response

Customer-facing teams need timely, organized communication across voice and digital channels. Edgeworx Solutions can support Voice AI and omnichannel AI managed services that integrate with existing systems and help improve responsiveness, routing, and follow-up.

Monthly reviews provide visibility into performance, usage, and improvement opportunities, helping leadership make informed decisions about service quality, staffing pressures, and customer engagement workflows without losing operational control.

Secure Configuration

Protect access and privacy

Voice and collaboration tools create access points that need the same disciplined oversight as other business systems. Edgeworx Solutions applies a security-first lens to user permissions, administrative roles, identity controls, retention considerations, and change procedures.

This approach helps reduce avoidable exposure, improves accountability, and supports organizations that must consider privacy, audit readiness, and regulatory expectations when modernizing communication platforms.

Vendor Coordination

Reduce vendor complexity

Many organizations struggle with overlapping providers for phone service, collaboration tools, support, and customer engagement systems. Edgeworx Solutions helps simplify that environment by coordinating vendors, documenting responsibilities, and aligning service management with your internal processes.

You gain a clearer operating model, fewer handoff gaps, and a trusted advisor that works as an extension of internal IT teams across planning, implementation, support, and ongoing improvement.

Managed Support

Manage ongoing performance

Communication platforms need continuous attention after deployment. Edgeworx Solutions supports ongoing management through performance reviews, user administration, change planning, issue resolution, and practical recommendations that keep systems aligned with business needs.

Managed services clients benefit from guaranteed same-business-day response between 8 AM and 8 PM, with service credits for missed SLAs and a 90-day opt-out for new managed services clients.

Our Elite Partners

Measurable Support for Reliable Business Communications

55+

Organizations Supported

14,710+

End Users Supported

98%

Average Client Retention Rate

Modernize Voice Without Adding Operational Complexity

Voice and collaboration systems should make work easier, not add another layer of complexity for internal teams. Edgeworx Solutions approaches VoIP and unified communications through a current environment review, business requirements, user needs, and security considerations before recommending a path forward.

The goal is to solve the right problems in the right order: improve call reliability, simplify administration, support hybrid work, and reduce operational gaps across voice, messaging, meetings, and customer interaction channels.

Recommendations are practical and accountable, with attention to identity and access management, change planning, adoption, and long-term technology strategy. You gain a communications environment that supports daily operations while fitting your broader IT, cybersecurity, and governance priorities.

Connect Teams, Customers, and Core Workflows

A well-planned unified communications environment connects people, processes, and customer interactions while giving leadership clearer control over risk and service quality.

Current-state review of phone systems, collaboration tools, workflows, and vendor dependencies
Prioritized recommendations that align communication improvements with business outcomes
Security-first configuration guidance for user access, permissions, and administration
Support for hybrid teams through practical calling, messaging, and meeting capabilities
Integration planning for Voice AI, omnichannel service, and existing business systems
Ongoing management with reviews that help track value, usage, and improvement priorities

Communications Planning With Security and Governance Built In

Communication systems often touch sensitive conversations, customer data, employee access, and service continuity. That makes governance and support as important as call features. Edgeworx Solutions brings a security-first managed services perspective to planning, deployment, and ongoing management.

For regulated and operationally complex organizations, this means communication decisions are evaluated alongside privacy, accessibility, resiliency, and internal process maturity. Clear documentation, defined responsibilities, and practical administration practices help reduce confusion when systems change or issues arise.

Whether replacing aging phone infrastructure or improving a mixed collaboration environment, you gain a trusted advisor focused on measurable business outcomes, not unnecessary complexity. Our solutions, your success.

Plan a Smarter Communications Environment

Gain clarity on your voice, messaging, and collaboration priorities.

Related Services for Connected Operations

Frequently Asked Questions

What is included in your VoIP and unified communications services?

You receive a managed solution covering secure voice calling, messaging, and meeting tools, all configured to fit your operational environment and access controls. The service includes current-state assessments, integration with existing workflows, and ongoing monthly reviews of performance and outcomes. You also benefit from same-business-day response (8 AM, 8 PM) and a single accountable partner for both voice and collaboration needs.

How can VoIP and unified communications services improve operational efficiency?

VoIP and unified communications services streamline your communications by reducing fragmented systems and vendor sprawl. You can expect:

Simplified administration with centralized management
Improved call reliability and customer responsiveness
Hybrid team support with secure, flexible tools
Measurable outcomes tracked through monthly reviews

What is your process for assessing our current communications environment?

The process starts with a thorough review of your existing phone systems, collaboration tools, workflows, and vendor relationships. You receive a detailed report identifying gaps, risks, and opportunities, followed by prioritized recommendations that align upgrades with your business goals and compliance needs. This methodical approach ensures changes support both your daily operations and long-term technology strategy.

How long does it take to migrate to managed VoIP and unified communications services?

Typical migrations are planned to minimize business disruption and are scheduled based on your operational needs and system complexity. Most organizations can expect an assessment and planning phase of 2 to 4 weeks, with migration and training completed shortly after, depending on scale and integration requirements. Timelines are always communicated up front, with clear milestones and accountability at each step.

Why should we choose your team for our VoIP and unified communications project?

You gain a security-first partner acting as an extension of your internal IT teams, with practical experience supporting regulated and complex environments. The approach focuses on solving the right problems in the right order, delivering clear recommendations and measurable outcomes. With transparent processes, audit-ready documentation, and guaranteed same-day support, you can modernize communications confidently while reducing risk and complexity.