AI Messaging

Deliver responsive SMS and WhatsApp Business conversations that answer questions, qualify customer needs and guide each interaction toward the right business outcome.

Extend availability through SMS and WhatsApp channels people already use.

Respond consistently across SMS and WhatsApp using approved knowledge, tone and business rules.

Qualify inquiries, capture requirements and support meeting booking or appropriate next steps.

Two-way conversations with escalations of complex or sensitive interactions to a human representative.

Manage consent, templates, privacy, access and ongoing performance through Edgeworx oversight.

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Trusted Guidance for Managed AI Messaging

Bring responsive AI assistance to SMS and WhatsApp with clear governance and human accountability.

Awards & Certifications

AI Messaging Built for Responsive Customer Service

Managed SMS and WhatsApp setup, conversation design and oversight for consistent customer engagement.

Messaging Channel Setup
Prepare the Business Account and Operating Model

Edgeworx helps confirm SMS sender and phone-number requirements, WhatsApp Business ownership, administrative access and operating requirements needed for deployment.

Roles, approvals and escalation responsibilities are documented so the service has clear business and technical ownership.

Conversation Design
Design Accountable Work

We configure SMS and WhatsApp journeys such as inquiries, qualification, requested information, reminders, scheduling and human assistance using approved knowledge and brand guidance.

Each journey includes boundaries, fallback responses and next steps appropriate to a messaging channel.

Templates and Follow-Up
Support Compliant Ongoing Communication

SMS requires appropriate consent, sender identification and opt-out handling, while WhatsApp requires approved templates for certain business-initiated communications outside the customer-service window. Edgeworx configures the applicable rules and templates for each channel.

Outbound messages are governed as approved customer communications—not treated as unrestricted marketing content.

Human Takeover
Escalate Without Losing Context

Customers can request a person, and the AI can escalate conversations that require judgment, sensitivity or specialized support.

Edgeworx configures the handoff path and helps establish responsibility for timely human response.

Managed Performance
Review, Support and Improve

We monitor SMS and WhatsApp performance, review delivery, escalations and knowledge gaps, and recommend improvements to responses, templates and integrations.

Ongoing oversight keeps both messaging channels aligned with changing policies, customer needs and business priorities.

Our Elite Partners

Measure Messaging by Responsiveness and Customer Outcomes

55+
Organizations Supported
14,710+
End Users Supported
98%
Average Client Retention Rate
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Meet Customers Through SMS and WhatsApp With Managed Control

Design Messaging Journeys Around Customer Intent

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Connect SMS and WhatsApp to Approved Business Workflows

Plan AI Messaging With Confidence

Confirm SMS and WhatsApp readiness, customer journeys, consent, templates and controls for a managed messaging service.

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Frequently Asked Questions